Product suppliers and their customers often have one thing in common when it comes to returns: Both would prefer it …
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Product suppliers and their customers often have one thing in common when it comes to returns: Both would prefer it …
Wanting to improve customer service is a basic desire of every good business, however people don’t typically look toward ERP …
If you’re not utilising social media for your B2B business, it’s time to get started. You may not realise it …
Unmet expectations can be the kiss of death for a business relationship. When what the customer expects and what the …
So, one of your valued customers has a gripe with your business. Maybe a shipment was delivered unacceptably late. Or …
Have you ever heard of Howard Moskowitz? He’s an American market researcher and experimental psychologist. In the 1980’s Moskowitz …
A company with poor customer retention is like a bucket with a hole – you can keep filling it up, …
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